NCR Customer Connect Subscribe App for Facebook
Feature Overview | How to Add Subscribe Form to Facebook | How the Subscribe App Works | Troubleshooting Tips & Removal


FEATURE OVERVIEW
 
Increase your ability to reach more people and share new items and services available in your business by adding your NCR Customer Connect subscribe form to your Facebook page. The Facebook Subscribe app makes your subscribe form available to anyone who visits your Facebook page allowing you to grow your email list by converting Facebook followers and visitors into email subscribers. With Facebook's organic reach declining, this provides a new way to reach followers.
 
Note: All examples below reference a test Facebook account: User profile Mitch Radiant Shine / Business Shine Salon




HOW TO ADD YOUR SUBSCRIBE FORM TO YOUR BUSINESS FACING FACEBOOK PAGE

  1. Navigate to the Manage/Subscribe Options page within NCR Customer Connect. 
     
  2. At the bottom of the Subscribe Options section, select the button labeled Click Here To Add Tab.

     
     
  3. If you're not logged into Facebook, the Facebook login page appears.
    If you're already logged into Facebook, skip to the next step.


     
  4. After logging into Facebook, the following page appears. Click the link labeled Click here to add subscribe form for <company name> to your business page.

     
     
  5. An Add Page Tab window appears. Select the Facebook Pages button and choose your business page then select the Add Page Tab button, located on the bottom right. 

     
     
  6. Last, navigate & log in to your Facebook account (if needed) and visit your business facing Facebook page to check the location of the Subscribe form. There are 2 locations followers can find the Subscribe form:

    - Tabs section found at the top of the page under the cover photo. It's located under the More tab, labeled Subscribe.    



    - Left side of the page under the Apps section, labeled Subscribe.
        
     

For Facebook Followers to subscribe, your subscribe form must be located in a place they can easily see. The following links share how to modify the location of the Subscribe Tab & Apps Section plus how to change the App's Image & Name.

How To Modify the Location of the Subscribe Tab

How To Modify the Location of the Apps Section

How To Change the Subscribe App's Image or Name in Facebook

 
 

 

HOW THE SUBSCRIBE APP WORKS
 
After installing the Subscribe App and modifying its location on your Facebook page, followers and visitors to your Facebook page will easily see the Subscribe options. 
 
Clicking on either of them displays your NCR Customer Connect subscribe form within Facebook. The subscribe form behaves the same as it does on your website and once the follower/visitor enters and submits their info they are added to a unique email list within NCR Customer Connect, named FacebookOptIn.

Note: If Confirmed Opt-In is enabled, the subscriber must confirm their subscription prior to being added to the FacebookOptIn list.
 
The FacebookOptIn list can be viewed on the Manage/Lists page within NCR Customer Connect. Create a new segment on Campaigns/Step 4 (ex: Contact List - Is - FacebookOptIn) to send email to these new contacts.
 
  
 

REMOVAL & TROUBLESHOOTING TIPS
 
How To Remove the Subscribe App From My Facebook Page 
 
 

 
 
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