How do I correct a 'Deauthorized Account' or 'Access Revoked' warning?
There are three warning messages you may encounter, which are only seen if you've connected NCR Customer Connect to your Facebook and/or Twitter account. The following provides warning message details and what you can do to correct it.
  1. This message is seen after logging in to NCR Customer Connect anytime a connection is lost to a social media site. It notifies you of the occurance of message 2.

    Select Close to navigate to the Dashboard, allowing you to address the issue later.
    Select Reconnect to navigate to the Manage/Defaults page to address the issue now.



  2. This message can be found on the Manage/Defaults page, under the Social Media - Auto Post section and notifies you of a lost connect to one or more social media sites.



    This message may be displayed if:
     
    • The NCR Customer Connect app is manually removed from the associated Facebook/Twitter account.
      Select Disconnect, if the app was intentionally removed.
      Select Reconnect To Facebook, if it was not intentionally removed and follow this link for additional instructions. 
        
    • Your Facebook password has been changed. When changing your password in Facebook the following two options are provided:



      If "Log me out of other devices" is chosen, Customer Connect is aware of the disconnect so warning messages are displayed. Note: In this scenario, reconnecting requires you to log in to Facebook and provide the new password.

      If "
      Keep me logged in" is chosen, Customer Connect is not aware of the disconnect so warning messages are not displayed. Instead, warning message 3 is seen under Results/Social Media after posting the email to Facebook. See warning message 3 for details on how to correct it.

  3. This message can be found on the Results/Social Media report. It notifies you when an email has not posted to a social media site. 



    To correct the issue navigate to the Manage/Defaults page, disconnect and reconnect to the site that revoked the post, then repost the email to the revoked social media site when it has finished sending. Click here for additional information about this report.

Additional Notes:
  • Warning message 1 & 2 are displayed only when the NCR Customer Connect app is removed on Twitter.
  • All other Twitter disconnects are not communicated to Customer Connect, so you must rely on the Results/Social Media report (sample seen on message 3) to determine when there is a disconnect in Twitter.
  • Changing the Twitter password does not cause a disconnect in Customer Connect, so you may continue posting email to Twitter.
  • If you encounter other situations where you're unable to auto post email to social media, the act of disconnecting and connecting should resolve the issue.

 

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