IMPORTANT - PLEASE READ THE INSTRUCTIONS BEFORE RUNNING THE INSTALLATION!
The NCR Counterpoint SQL Integration Agent allows you to leverage your NCR Counterpoint customer and sales data inside NCR Customer Connect. After completing the installation steps below, you're posted Counterpoint and Counterpoint Online/NCR Retail Online data will synchronize with NCR Customer Connect within 24 hrs.
Note: If you're using NCR Retail Online (NRO), for your e-commerce store, you already have the latest Integration Agent installed and do not need to follow the instructions below. Instead, skip to Step 2 found on your 'Getting Started' email.
Integration Agent Installation Instructions
1. To determine where to install the Integration Agent (IA), please log in to NCR Counterpoint and navigate to Setup / System / Registration. If the Multi-Site option is selected, you are a Multi-Site store. If it's not selected, you are a Single Site or WAN store.
- Multi-Site stores must run the IA on the Hub system ONLY.
- Single Site or WAN stores must run the IA on the NCR Counterpoint server ONLY (NOT the terminal server(s)).
Note: If you have any questions about the IA, please contact support at [email protected].
2. Launch the RadiantIntegrationAgent.msi file (link provided at the bottom of the article) and download it to the appropriate location, depending on what was discovered on #1 above.
3. If not logged in as the administrator, log in as the administrator now. Navigate to the location of RadiantIntegrationAgent.msi and double click on the file.
Note: If .NET 4.0 is already installed on your system, skip steps 4 & 5 and proceed to step 6 below.
If .NET 4.0 is not installed, the following window will be displayed:
4. Select Yes, to be redirected to Microsoft's website to download and install .NET 4.0 Framework. Depending on your OS, you may need to reboot your system after the .NET 4.0 Framework installation is complete.
Note: In the event that you are not redirected, copy and paste the following link into your browser to follow Microsoft's procedures to download and install .NET 4.0 Framework. http://www.microsoft.com/en-us/download/details.aspx?id=17113
5. Repeat step 3 above to relaunch the .MSI and install the Integration Agent.
6. The Radiant Integration Agent Setup Wizard begins, select Next >.
7. Use the default folder listed and select Next>.
Note: If you must change the location, select the Browse button to choose a new folder. To view the amount of space available on your drive(s) select Disk Cost.
8. Select Next > to continue the installation process.
9. The Radiant Integration Agent installation displays a status window as it begins.
10. Next, the Company Editor is displayed. Select your Top Level Directory and Company Alias and select Save.
Note: If you don't know your Top-Level Directory, log into NCR Counterpoint and navigate to System / Views / Environment and click the Identification tab. Here you will find the Top-level directory setting. Once you know where your Top-level directory is located, click on the dropdown or the Browse button to navigate to it.
Note: If you have installed the Integration Agent on a different drive or partition on the server where Counterpoint is installed, the Company Editor may be blank. If this happens, click Save on the Company Editor screen. Once the IA has completed its installation, navigate to:
For Windows XP and Server 2003:
C: \ Program Files \ Radiant Systems \ Integration Agent \ Bin \ CounterPointCore
For Windows Vista and above, Server 2008 and above:
C: \ Program Files (x86) \ Radiant Systems \ Integration Agent \ Bin \ CounterPointCore
Run the CompanyEditor.exe. Click the Add button and browse the system for the Counterpoint Top-Level directory (usually C: \ Program Files \ Radiant Systems \ CounterPoint \ CPSQL.1 \ TopLevel). Once the Top Level directory has been identified, it will find all the companies setup in Counterpoint. Select the check box labeled Active next to the company that has been registered for Customer Connect. Also check the CC check box. If you have registered for Smart Alerts and/or NCR Retail Online, be sure the SA and NRO columns are selected as well. Once this is done, click Save.
11. A File Saved window appears when the companies.xml file is created. Select OK to continue.
12. When the Installation Complete message appears, select Close to exit.
13. Several tasks occur in the background after installing the IA. Your posted Counterpoint data will synchronize with Customer Connect within 24 hrs. In the meantime, review the email you received including your Customer Connect credentials. Log in to Customer Connect using the Username and Password provided in the email. You will be prompted to change your password immediately after signing in the first time.
14. Click here to install the RadiantIntegrationAgent.msi or type this URL into your browser: http://www.radiantretailapps.com/Services/Installers/RadiantIntegrationAgent.msi and follow the instructions above. If you need any assistance, contact us at [email protected].