What's New in NCR Customer Connect
New Features released in NCR Customer Connect:
October 14, 2020
  • API connections to Microsoft Azure and MTA changed to use TLS 1.2 protocol 

October 22, 2019
  • Custom validation added to input fields, based on customer input, to prevent XSS attack 

June 26, 2019
  • Added SMS Functionality - Ability to create, schedule and send SMS campaigns
  • Added functionality for support to enable SMS Feature
  • Added support for Canadian mobile numbers
  • Created new / Updated existing campaign reports to include SMS campaign data
  • An updated version of TinyMCE editor
  • Fix for Devexpress popup control with Chrome Version 61.0.3163.100 (and above)
  • Added enhanced security feature to prevent Cross-site scripting and Cross-frame scripting vulnerability
  • Added generic error page and redirect unhandled errors to the custom error page
  • Upgraded hardware for all servers

October 11, 2017
  • Updated Google custom search API to Version 2.0
  • Fixed issue of randomly happening zero email counts for campaign

 June 12, 2017
  • Optimized the display of the Uploaded Contact list
  • Updated Facebook API reference from version 2.0 to 2.3

January 25, 2016

 August 17, 2015

  • New segment Days Since Email Engagement:
    • Allows you to target contacts who display engagement with marketing emails within a specific time period. Targeting contacts whose engagement is less than 60/180 days helps increase email delivery and open rates because these contacts have displayed interest in your message(s). 
    • Cleanup & manage lists by sending Reconfirm emails to those who haven't displayed email engagement in over 180 days. Add an incentive to the Reconfirm email to win them back so they re-subscribe. Check out this article for details, under the topic Email Engagement.
    • You may use this segment rule alone or with other segments, on Campaign/Step 4, to decrease the emails sent to spam traps (dead/unused email addresses).  
  • Email alerts were added to share when a high number of spam complaints or hard bounces occur. These alerts are received when: 
    • 1 of 1000 or .1% of emails cause a spam complaint in a single email submission.
    • More than 5% of emails are hard bounced in a single email submission.
  • Soft bounce data has been added to Campaign Results for additional email delivery feedback. It originally provided hard bounce data only, making it difficult to understand delivery percentage. 

April 27, 2015

Features to help you increase your reach!


November 5, 2014
  • Confirmed Opt-In - Enable this feature to require new & current subscribers to confirm their subscription, which also assists with adhering to the Canadian Anti-Spam Law (CASL)
  • Simple way to determine which emails are active
  • Selecting the "view as webpage" link (found at the top of emails) now displays the email's subject line on the web browser tab, instead of NCR Customer Connect. Check it out today!

June 4, 2014

  • Two-way communication 
  • DMARC - To control email spoofing (aka phishing), email providers are using DMARC technology to inform the internet of emails not sent from their servers. Those who use these email providers service in any 3rd party application find their emails being rejected by most email servers on the internet. Check out what we're doing and what you can do to try and prevent future emails from being rejected.

September 16, 2013
  • Modifications made to the subscribe header to make opting in/subscribing to your business less confusing (includes changes to the font size, color and content placement).
  • Enhance segmentation:Improvements made to decrease delays around viewing Results.
    • We've increased the search length to 50 characters when segmenting by "Contact List Name - Contains -  __".
    • The Vendors segment has been alphabetized.
  • Improvements made to decrease delays around viewing Results.
  • Custom variables  have been enhanced to include a merge tag name. The merge tag entered is displayed in the content editor/email preview, causing less confusion when using more than one custom variable in your email. Learn more>> 
  • New article, found on the Help tab under General Help - "How changes to Gmail affect email delivery"

April 15, 2013

  • Create unique item groups in Customer Connect to assist with targeting the customers you want to reach.
  • Improvements added for software efficiency
  • Application updated to include new Support email address and phone number (email: Support.RetailApps@NCR.com / phone: 800-932-1075)

July 30, 2012
  • Ability to delete unused segments - learn how>>
  • View BOUNCED email addresses - read more>>
  • Additional information has been added to the email footer, potentially leading new customers into your store. When a customer forwards an email to a friend this new footer allows the friend to subscribe to your email. The additional line in the footer will be on all emails after 7/30/12. Check out the additional line here: If this email was forwarded and you'd like to receive future emails, subscribe here.
  • A Reply-to email address has been added to the Email Sender section on Campaigns/Step 3 & Manage/Defaults. This is where email is sent when a recipient chooses to reply to one of your emails. By default this value is the same as the From email address. Change this data if you'd like replies to be sent to a different address.
  • New Help articles added:
    • Why does my email look bad in Outlook? read more>>
    • How do ISPs know which emails are 'good' and which are 'bad'? read more>>

April 6, 2012
  • NCR Customer Connect hosts your images on a Content Delivery Network (CDN), speeding up the delivery of images in your email and providing an image URL that's easier to remember and read. For details on how to setup your folder on the CDN, click here. 
  • With the addition of a CDN, some additional rules apply to image deletion. Click here for more information.
  • New segments available for Date Profile Codes: Days Until & Months Until These segments allow you to do date math. Review the examples found in Segmenting Your Contacts Using NCR Counterpoint Customer Profile Codes - located under #3 (Counterpoint V7 or NCR Counterpoint SQL links).
  • Thumbnails have been added to templates you create, making template selection easier since you can see them without having to open each one. Templates can be found under the MyTemplates tab on Manage/Templates or Campaigns/Step 5. When saving a template we display 'creating thumbnail', after pressing refresh the thumbnail is created as seen below.
  • Campaign Results have been improved and now includes the total purchases made with a coupon or promotion code, found under the Redeems column. Previously, the number displayed on the screen included the total amount saved by the customer.

February 24, 2012

January 21, 2012

October 29, 2011

September 7, 2011

July 19, 2011

June 5, 2011

March 28, 2011

February 28, 2011

February 4, 2011

December 10, 2010

November 20, 2010

October 11, 2010

September 28, 2010

Welcome to NCR Customer Connect. We are excited to release our new email marketing product designed specifically for retailers. Integration with the NCR Counterpoint POS and NCR Counterpoint Online ecommerce solutions provides features that can uniquely help you to maximize the impact of your marketing campaigns on your business.

Check out the help and resource topics throughout the application to learn more about features available in our first release. To suggest a feature, visit the Help tab.